FAQ

How can you reach us?
You can contact us via email: support@gildedthorn.studio I usually respond within 24 hours.

How long do I have to return my order?
You can request a return within 14 days of receipt . Please contact me first to do so.

Which payment methods do I accept?
You can pay with credit card, Klarna, Apple Pay, and Google Pay . iDEAL will follow soon.

How long does delivery take?
Products are made to order. Production takes 2–5 working days . After that, the delivery time is usually 3–7 working days within Europe .

Why are products made to order?
All products are made especially for you as soon as you order. This way, there is less waste and we produce only what is truly needed.